Dura Coatings Industries strives to achieve maximum customer satisfaction. Our goal as a Quality conscious organization is to provide superior customer service and the latest in industrial coating solutions for our customers in a way that protects the environment and establishes continuous improvement in the service, repair, and restoration of customer components. To Dura Coatings, Quality means providing conforming parts the first time, and every time, meeting or exceeding our customers' expectations in both quality and delivery. Dura Coatings will work to establish strategic partnerships with our customers and supply base to collaborate in providing technologically advanced applications to separate ourselves from our competition. Our uncompromising attitude to quality is ingrained in our culture which is best described as excellence in work ethic, accountability, commitment, unity, teamwork, transparency, enhancement, integrity, craftsmanship, experience, dedication and perseverance.
We commit to carry out our business in the most professional manner and to constantly work to improve the quality of our processes to ensure compliance and effectiveness of our quality management system, thus providing superior customer service. We will accomplish this by measuring the following objectives: